Customer Care

a) Our site is compatible for all Windows and Mac operating systems and can be viewed using the latest stable versions of any of the following browsers. The site is optimized for 1024 X 768 resolution

1. Internet Explorer
2. Mozilla Firefox
3. Safari
4. Google Chrome
5. Opera

a) We introduce various promotions from time to time. To enable you to take benefit of these promotions, you are provided with relevant promotion coupon codes.

b) In order to take benefit of the discount / promotion, you will need to enter the promotion coupon code in the space provided for it in your shopping bag, and click the “Apply” button next to it.

c) Your coupon will be applied ONLY after you confirm your order by clicking on the Place Order button later in the checkout process.

d) You can also apply multiple Coupons. If you want to apply more Coupons, then while on shopping bag page, enter the new Coupon code and click on the Apply button again.

a) Based on the choices you have made during various online / offline interactions with us, we would communicate with you periodically for event based communications such as order information, renewal notices, invites, reminders, special offers etc.

b) If you no longer want to receive emails from us, you can select your preferences online in "My Account" section. However, you would continue to receive transaction based e-mails such as order confirmation mail etc.

a) We take extreme care to not spam our customer’s mail boxes. However, due to personal settings sometimes our emails may land in your spam / junk mail folder. You will need to add Giftaperfume.com ids (info@giftaperfume.com) and noreply@giftaperfume.com) into your trusted sender list e.g.
1. Rediff mail
1. Go to junk folder
2. Select the mail from Giftaperfume.com
3. Click on ‘this is not spam’ button at the top of the page to add Giftaperfume.com’ Stop into your trusted source.
2. Gmail
1. From your Gmail inbox, open the email you have received
2. Click on the arrow next to the reply button on the top right hand corner of the email
3. From the drop down menu, click on "Add sender to contacts"
4. Alternately, you can go to the spam folder, select the mail from Giftaperfume.com and then click ‘Not spam’ button to add Giftaperfume.com into your trusted source.
3. Hotmail / MSN Mail
1. Once signed in, click ‘Options' in the top right of your screen
2. On the left side of the page, click 'Safe and blocked senders' which is under the 'Junk email' section
3. Click on 'Safe senders'
4. Add the address or domain name, and click ‘Add to list'
4. Yahoo Mail
1. Click on 'Contacts' in the menu on the left of the page
2. Click 'Add contacts
3. Add Name and email address
4. Save contact details

You can get in touch with us by calling us on +91(040)64500645/ +91(040)64570645 , for us to assist you on this. Alternatively you can email us at info@giftaperfume.com to get more details.

a) Yes, you need to provide an Indian delivery address. To Check whether we deliver to the required pin code enter the details in the checkout page and click on review order.Though you can provide a billing address as a non Indian address.

a) You can visit our How to shop section accessible from the link at the bottom of any page.

a) To be able to shop at giftaperfume.com, you should be above 18 years of age and legally allowed, by the laws governing your land, to shop in India.

b) You need to have a valid credit card or debit card (VISA or MASTERCARD) issued by a reputed bank

c) We currently deliver to major cities in India. Please check our shipping details for the pincodes we deliver to

a) Please refer our privacy policy, which mentions that we do not collect or receive your credit card information, and this is collected directly on the Bank’s payment gateway.
b) If you believe that your credit card has been compromised, then please immediately report the incident to your card issuing bank.

Yes, an amount equal to your total order value will be blocked against your credit / debit card limit, as soon as you complete the transaction

Yes you can buy a gift voucher online, however, it is meant to be redeemed for delivery within India. b) Gift vouchers once ordered cannot be cancelled or returned

Yes, we do offer cash on delivery facility at over 1500+ pin-codes across India.

Yes we accept Bankers cheque/Demand Draft made in the favor of Fragstore Retail Private Limited, payable at Hyderabad. We can process your shipment upon the receipt of the same. These payment instruments are available also through our COD (Cash on delivery) channel.

Yes (if your issuer bank permits online transactions)

Currently we accept payments through CCAvenue gateway. (if your issuing bank has enabled them for online transaction)

You can directly search for the product you are looking for through the search field provided on every page. Alternatively you can navigate through our site map for categories in which you are most likely to find your desired product.

You can search for the brand through the search field provided on every page. Alternatively, if you want to shop for a particular brand in a category, you can click on the brands listed on the left side of the page under the heading ‘Shop by Brand.

We have classified the perfumes based on different themes. Please note that the suggestions are just indicative. Individual preferences may differ.

We can only deliver products which are featured on the website and available in stock. If you have any other requirement you can talk to our representative on 040 645 00 645 and enquire for the said product.

Giftaperfume.com offers the same quality of merchandise as sold in other stores. To prove our genuineness you can check for the fragrances available at our own physical stores under the brand name Fragstore. We are available at select cities as of now. We deliver the products straight at your doorstep. We run the best deals at giftaperfume.com and we are continually expanding our range.

a) If a product has a manufacturer’s warranty/guarantee associated with it, it would be mentioned along with the other product details

We have a very clear exchange & returns policy which you can go through it for further details.

a. Returns or exchanges are accepted if products are in acceptable condition and within 7 days from the date of delivery.
b. Our responsibility ceases when the material is handed over the carriers.
c. Incase of Loss/Damage/Breakage, the buyer must claim from the carriers.

a) Yes, this is possible, you will need to call our Customer Service Representative and register your request. You would be provided a Return request ticket number, which you will need to use in your future correspondence. After we receive your request, we would get in touch with you and explain the process of returning the product through courier. For details, please refer to our exchange policy.

a) You may return merchandise to us in the following ways:
1. You can return the product by not accepting the courier at the first place ( in case you don't find the product delivered to you in an appropriate way).
2. In case you have to return the product for a reason such as different product shipped to you than what you ordered or the product found in a physically damaged condition we would be keen to hear from you. To return an order, please call our customer care on (040) 645 00 645. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us.
3.We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.
4.For more details please refer our exchange policy.

Please refer to the detailed return/exchange policy on our website.

a) You can change the shipping address before your order is billed and shipped by calling Customer Care on (040) 64500645 (10am to 7pm)Monday to Friday, (10am to 1pm) on Saturday.

a) Yes, you can cancel the order fully or partially before it is shipped. To check the status of whether your order has been shipped or not, click on the “Order Status” link at the top of the page, and then on the link to the specific order, which will indicate the shipping status of each item in your order.
b) However, additions to an order, or changes to the item ordered, are not possible.

a) No. However, in some cases where the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items.

a) If the item is out of stock then we will put forward our best attempt to fulfill the order by sourcing the selected item. In the event that we are unable to source it for you, or if it is likely to take longer than 9 days to ship, we will inform you about the delay and cancel the item, and reverse any charges made to your credit / debit card against that item.